Privacy Policy

This policy applies to the XYFLORA website and XinYue artificial flower mini programs. The service is operated by Dongguan XinYue Crafts Co., Ltd., located at No. 20 Mowu Industrial Road, Qishi Town, Dongguan, Guangdong, China.

When you submit an inquiry, we process your name, telephone number, selected products and quantities, together with any email address, company name or message you choose to provide.

To operate and protect the service, our server records the submission time, source, network IP address and necessary device or network logs. The website or mini program may also store your language preference, unsubmitted inquiry list and anti-duplicate-submission status on your device.

The website uses Google Analytics and Microsoft Clarity to understand visits and interactions. Relevant information may be processed by these providers. Customer service, private messaging, calling and map features in mini programs are also subject to the privacy rules of the relevant platform. The map displays our fixed business location and does not actively obtain your real-time location.

We use the information only to display products, retain your selections, respond to inquiries, provide quotations and customer service, protect and improve the service, and comply with applicable law. Submitting an inquiry does not authorize unrelated marketing.

Inquiry information is submitted to our ERP system. Hosting, database, object storage, content delivery and analytics providers may process information on our instructions. We do not sell personal information or disclose it to unrelated parties unless authorized by you, required to provide a service you request, or required by law.

We retain information only for as long as necessary for these purposes. Inquiry selections stored on your device are removed when you submit them, clear them, or clear the application data. Server logs and inquiry records are deleted or anonymized in accordance with security, business and legal requirements.

You may contact us to request access, correction or deletion of your personal information, or to withdraw an authorization. Withdrawal does not affect processing already completed before withdrawal.

The service is intended primarily for business purchasers and is not directed to children under 14. A guardian may contact us if a child has provided information.

For privacy questions, contact xycraft@hotmail.com or +86 156 2573 5271. We may update this policy when our services or applicable rules change and will publish the new version and effective date on this page.